Member TOS Page

Cancellation Policy

Our facility maintains a high standard of lessons and coaching.

Due to busy scheduling and prior arrangements for staffing we need to insure our rostering covers our prearranged coaches and costs.

Bookings are transferable when 48 hours notice has been given but non refundable.

Changes to your booking time can be made up to 48 hours before your booking time slot.

Failure to cancel without providing 48 hours notice will result in full forfeit of prepayment or credit card being charged.

Any refunds or make up lessons will be at the discretion of management and granted only under extreme circumstances.

If there is adverse weather conditions that will cause danger, lessons will be postponed.

 

If we intend on postponing your lesson, the decision will be made two hours prior to your scheduled lesson.

We will endeavor to contact all clients at least two hours prior to the scheduled ride time if we are going to postpone. Please contact via text or call if you are not sure whether to attend.

If there is light rain and drizzle lessons will commence as scheduled. It is recommended that you bring a light rain jacket and a change of clothes to get into after the ride.

A liability waiver form must be completed before any horse riding activities are undertaken at Sydney Horse Riding Centre. Failure to do so will result in you being denied services at the centre.

School holiday Programs

This is a non-refundable booking.

2 lessons per day

 

9am – 3:30pm

Children ages 5 years and up

Only due  extreme circumstances will booking be credited to another school holiday period or lessons.

Customer lesson package

Package of 10 weeks of tuition

10% discount price on lessons.

1 hour lesson per week.

15 mins horse management / 45 mins riding tuition.

Priority lesson time slot

All bookings to be done via booking system.

Non refundable or transferable booking.

Any refunds are at the discretion of management and under extreme circumstances.

At the end of 10 weeks,

2 make up lessons can be taken for only genuine missed lessons. 48 hours notice will have been given to be eligible.

Pony parties

To book and confirm a deposit of $150 will be charged for party.

Payment for the remainder can be made on the day.

Once deposit is paid online booking is confirmed.

Refund will be granted if cancelled by management due to weather conditions.

We will endeavour to cancel party 3 hours prior to party commencing.

Ages can range from 3 yo up to 16yo.

Food is to be supplied by parents.

Weight Restrictions

Due to the welfare of our horses the maximum weight of riders for lessons is 85kg.

We reserve the right to cancel or refuse service at any time if there is a risk for either horse or rider.

FAQ

Frequently asked questions

What ages do you have to be to ride?

We take riders for 3yo up to 80 year old.

Whether it’s a pony ride or older rider on one of our quiet horses we try and cater toward all age groups. We do have a weight limit of 85 kg however.

Do you need your own equipment and what should I wear?

Long pants and ideally a pair of flat soles shoes with a small heel.

Shirt with a collar in hot weather and a hat whilst not on a horse.

Sunscreen is a must and ideally bring a bottle of water for after lesson in Summer.

We DO provide helmets and boots to wear and sunscreen.

Where can I buy helmet, clothes and equipment?

 

You can purchase at either Horseland Dural or Saddleworld Dural. Both are very accomodating and let them know you will be riding with us.

Can I cancel a lesson?

We require 48 hours notice or full fee will be charged or if pre paid will be forfeited.

We need to schedule instructors organise horses and blockout lessons for your booking so because of this this we have to charge full fee without 48 hours notice.

We cannot refund for illness due to the above circumstances or reschedule however we may under extreme circumstances reschedule a booking if you give less than 48 hours notice.

What to do if raining or drizzling on lesson day.

We do ride if light rain and safe to do so.

We will endeavour to call you within 2 hours prior to your booking if we need to cancel.

If you are not sure on the day of the weather please text or call to confirm.

We will also post on our Facebook page if lessons are cancelled for the whole day due to weather.

Please wear or your lesson or send your child with a light rain jacket and bring a change of clothes.

School holiday programs

Please send your child with sunscreen, sun hat and long pants and shirt with a sleeve and collar ideally.

We provide some boots however if your child has a flat soles boot with little heel we prefer they wear their own.

We provide lunch but your child will need morning tea and drinks.

We do provide helmets but you can also purchase from the saddleries at Dural.

How long does it take to learn to ride?

You can learn something about riding horses for your whole riding career.

However dependent on your age and ability it varies greatly.

Ideally riding once a week is a good way to start. After 6 months once a week lessons adults should be competent in rising trot and within 12 months should be up to cantering.

Children dependent on their age can vary and it is really dependent on the individual child.

Do we take trail rides?

We do not take trail rides but do lessons, holiday programs, children riding programs and birthday parties at our centre.

TERMS OF USE (WEBSITE)

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://www.sydneyhillshorseriding.com. website (the “Horse”) operated by Sydney hills horse riding centre (“us”, “we”, or “our”).

Your access to and use of the Horse is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Horse.

By accessing or using the Horse you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Horse.

Intellectual Property

The Horse and its original content, features and functionality are and will remain the exclusive property of Sydney hills horse riding centre and its licensors.

Links To Other Web Sites

Our Horse may contain links to third-party web sites or services that are not owned or controlled by Sydney hills horse riding centre.

Sydney hills horse riding centre has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Sydney hills horse riding centre shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Disclaimer

Your use of the Horse is at your sole risk. The Horse is provided on an “AS IS” and “AS AVAILABLE” basis. The Horse is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Horse, and supersede and replace any prior agreements we might have between us regarding the Horse.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Horse after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Horse.

Contact Us

If you have any questions about these Terms, please contact us.